INSTALLATION
Here you will get quick technical assistance regarding the installation of Certum certificates
Express Installation in Windows / macOS
It has never been so easy! Take advantage of the help of our specialists. They will professionally deal with your application. Just download our TeamViewer Quick Support module and we'll do the rest. Download the Team Viewer QS software by clicking on the link: Team Viewer QS Run the downloaded file on your computer - nothing will install.
New Certificate
I have bought a certificate and want to install it.
1. Express Installation of the Certificate on Windows 10
In order to book a convenient installation date, please use our reservation system:
2. Express Installation of the Certificate on Windows 7
3. Express Installation of the Certificate on MAC OS X
4. Express Installation
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Certificate issue
I have a problem with the certificate and I need help.
1. I don't know when the certificate is valid.
Open proCertum CardManager and click read card.
Then open the secure profile tab. Below in the window you will get information until when and until when your certificate is valid.
2. Blocked PIN / PUK
Changing the PIN and PUK number in Simplysign lies solely with the signature holder. Through the access account you can do the following:
- display the list of certificates assigned to the card,
- change friendly card name or card label,
- change the PIN number
- change the PUK number
- reset the PIN
- check the certificate expiry date
If you enter the PIN incorrectly three times, it will be blocked.
If you have any questions, we are available at 58 333 1000 or biuro@podpis-kfinansowany.pl or biuro@e-centrum.eu
Login page for your account, link below:
https://cloudsign.webnotarius.pl/ccm/
The PIN protects the private key stored on the card. The PUK code is used to unblock a penalty if the PIN is blocked.
Blocked PIN / PUK for physical card:
1. Find in your e-mail the e-mail message - Information about certificate issuance.
Click Start Installation
Enter the required data. Click login and continue to download the certificate.
Then click download PUK.
Enter the required details.
Save the PUK code in a safe place
2. If you do not have this message, you can resend it by following the instructions below:
Connect your reader to the USB port
Go to https://status.certum.pl/zmiana/auth
Download and run the CERTUM Application
Wait for the card number to appear in the dim box.
Enter the required data and click Next
Select Resend issued certificate information to email address and click
Confirm the data
Check if there is a message with a telecode.
Enter the required details
Click log in and continue to download the certificate.
Then click download PUK.
Enter the required details.
Save the PUK code in a safe place
3. Open the proCertum CardManager program and click read card.
Then open the secure profile tab.
Press the new PIN button - then enter the PIN
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Book the date of TECHNICAL SUPPORT:
3. Problem with authorizing the S-24 (KRS) / Windows account
Required configuration for the proper operation of the simplysign desktop application (mobile signature):
- You must unblock the addresses on the firewall:
- https://cloudsign.webnotarius.pl:443
- 77.299.199:443
- Delete the Internet Explorer proxy settings to do this:
- We launch Internet Explorer
- Select the settings icon and then the "Internet Options"
- In the bookmark "Connections"Choose the option"LAN settings"
4. S-24 (KRS) / Mac OS
When you try to authorize an account on the S-24 website, it is not possible to authorize the account with an electronic signature (we have a Certum signature).
- From the electronicpodpis.pl website you should download and install the latest version of the Szafir application
2. After installing the sapphire application, start system preferences
3. In the "System Preferences" window, select the "Java" tile
4. In the "Java Control Panel" window, select the "Security" tab
5. In the settings we add a trusted site: https://ekrs.ms.gov.pl
6. In the "Advanced" tab, select the options presented in the figures below
7. Launch the browser and run Browser Settings
8. Select the "Sites" tab, then the "Java" option
9. Set the rule value for this plugin to be used by websites; enabled for ekrs.ms.gov.pl
10. Then we sign the S24 or RDF System
Software
Below are links to update the software necessary for the CERTUM certificate for Windows / macOS
1 Windows 7
2 Windows 10
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